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Archive for September, 2009

CallScripter at the Call Centre Expo 2009

September 21st, 2009

CallScripter, the Ipswich-based subsidiary of IPPlus, will be showcasing their latest offering, CallScripter 4.2, at the Call Centre Expo this week.

The updated and the fully-integrated software programme will be featured on their stand, H21, at the Birmingham NEC for the whole two days of the show. Live, interactive demos will be taking place, with the opportunity for you to try your hand at script building.

Over the past eight years, CallScripter has consistently continued to push the technological boundaries of call centre workflow software and this year is no exception. CallScripter 4.2 is designed to assist your agents further, while also improving their interaction with customers, and ensuring data quality is consistently high.

The latest additions to the CallScripter 4.2 program mean that it is fully-functional in numerous languages, making it accessible all over the world. The application now supports localisation in the following languages: UK English, Dutch, French, German, Turkish, Spanish, Ukrainian, and Russian.

Time is money, and with this, in mind, the control set of CallScripter has been revised for the new version. The existing control set was comprehensive, but often took a time to navigate a large number of controls. The significantly enhanced layout, appearance, and functionality will dramatically change the way users can build scripts, and make the agent experience that much better and efficient.

Other new features that contribute to the advanced development of the CallScripter 4.2 include plugin controls, revised validations, new system variables to save script building time and provide consistency of variable naming across scripts, and a message queue that allows post call events to be automatically queued by the system. One client is already putting this to good use to send reminder text messages to customers, 24 hours before they visit one of their attractions.

Kevin Ellis, CallScripter’s Sales Director, commented “We look forward to welcoming you onto our stand, and demonstrating what our software is capable of. Our team has worked incredibly hard to develop the latest version of CallScripter, and we feel that it reflects today’s marketplace. The emphasis has been focused on making the product more efficient, regarding both cost and time – primary concerns in a recession-hit economy.”