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Archive for October, 2009

The Votes Are In! CallScripter Nominated for Regional Award

October 14th, 2009

CallScripter, the UK-based software solutions company and part of IPPlus PLC, are delighted to announce that they have been shortlisted for the East Anglian Business Awards 2009.

Seeing off stiff competition from across the region, CallScripter are now one of the three finalists for the Innovation and Technology Award 2009.

CallScripter has had an impressive year, and since the inception in 2001, our technologies, and indeed our developers have developed immensely, as have consumer needs. Now on the sixth version of the CallScripter software, the core business is still the scripting tool. However, the range has been expanded to facilitate both new and existing customers and their individual requirements.

Within a 12 month period, CallScripter has had five significant developments happen internally, all of which are directly linked to further enhancing the application and making life easier for clients.

The first of these developments is the introduction of CallScripter Hosted. We are now able to provide a fully hosted solution for our customers, ensuring that the implementation of CallScripter is even easier than before. Predictive dialling services have also been recently introduced into the CallScripter package; this means that we can now not only host a client’s solution but handle all of their dialling capabilities, while increase both dial rates and agent productivity. We have also developed a call recording system this year, enabling contact centres to implement a secure affordable recording strategy almost instantly.

Our CallScripter software has been further enhanced recently with the introduction of new scripting controls, multi-faceted language programming and a brand new set of controls, thus creating CallScripter version 4.2.

We have also developed a client specific ticketing solution for one of the world’s largest entertainment companies, Merlin Entertainments Group. Our developers have taken the existing CallScripter software and designed a brand new application, specifically designed to control the ticketing enquiries and bookings for Alton Towers, Thorpe Park, and The Dungeons, to name but a few.

The judges were impressed by not only CallScripter’s developments but also the standard of the entry, and the attention to detail. A site visit is to take place within the next two weeks, and the winner will be announced at a glittering awards ceremony on Thursday 19th November.

Kevin Ellis, CallScripter’s Sales Director, commented: “The whole team is thrilled to have been shortlisted for this award, and we hope that when the judges are contemplating our entry, they recognise the dedication and commitment our whole staff has put into the development of our company and in particular our software. We will be keeping our fingers crossed for 19th November!”