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Archive for January, 2015

Bringing Advisors and Customers Together

January 29th, 2015

Empower your advisors and give them the confidence to engage with the customer.

When customers call into a contact centre, they are expecting a quick, efficient and polite service. This should be the minimum level of service that any contact centre is providing. What makes a customer’s day is when the person they interact with is friendly, helpful and builds a rapport with them. It can really make the difference between a successful and unsuccessful call outcome.

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A More Efficient Agent Desktop

January 2nd, 2015

CallScripter knows that the key to excellent customer service lies within the competencies of the contact centre agent taking their call; this is why we invest so much time into ensuring advisors that use our application have the best support possible.

For us, this means simplifying the process and specifically engineering the program to support and empower cross-channel customer conversations, either on a premise-based or SaaS configuration.

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