July 22nd, 2015
Office Response, based in Bristol, began trading in September 1999 and offers a range of contact centre services. The business has flourished since its inception as a direct result of development and retention of a satisfied client base.
CallScripter was tasked with streamlining Office Response’s contact centre operations while improving the performance and efficiency of their agents. The primary aims of raising service levels and reducing operating costs were imperative.
July 22nd, 2015
Aquarius Contact Centres (UK) Limited is a supplier of outsourced contact centre services in the UK. They specialise in providing bespoke call handling solutions for their client’s inbound and outbound needs.
CallScripter and IP3 Telecom, joint subsidiaries of IPPlus (UK) Ltd, have worked together to supply a fully integrated ‘one-stop-shop’ for Aquarius, to meet their business needs.
Key highlights of this cases study:
Read on to discover how CallScripter dramatically increased the operations of this contact centre operation.
July 9th, 2015
All organisations rely on a level of business process to operate efficiently. These methods help us to achieve our business objectives which are crucial to the success and development of our organisations. The customer-facing nature of contact centres requires a high need for well-defined business processes. This fact sheet illustrates how CallScripter will enable you to achieve the most fundamental contact centre objectives.
