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Archive for October, 2015

Genesys Integration

October 28th, 2015

CallScripter is the alternative advanced scripting solution to Genesys Agent Scripting (GAS) for IW8 and Genesys Agent Desktop (GAD).

Genesys Interaction Workspace is a smart-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need.

Genesys Product Datasheet

 


Deployment Information

October 2nd, 2015

CallScripter is an intuitive Agent Scripting application designed by contact centre specialists. The application guides your agents through complex interactions using a mechanism of conversational prompts and peripheral applications. Agents can view information such as customer history, company websites, and geographical information, providing them with a complete picture of the client, allowing them to guide the interaction to the optimum outcome.

We offer some options when it comes to deploying our software. Our team will discuss your requirements in depth, to make sure you choose the package that works best for you.
Take a look at our ‘at a glance’ buying options on our Deployment Data Sheet.