CallScripter Joins the Genesys AppFoundry

Contact centre scripting solution, CallScripter, is pleased to announce availability of their CallScripter Synergy solution on the Genesys AppFoundry, a marketplace for world-class customer experience applications, integrations and services.

5th April 2016, Ipswich, UK
Genesys are market leaders within the customer experience industry, enabling organisations to deliver impeccable customer service whilst reducing effort and increasing revenue. CallScripter, the premium provider of agent scripting for Customer Engagement Centres across the globe are delighted to have updated their status to become a Technology Partner and in turn publish the app to the AppFoundry. The AppFoundry is a marketplace platform for developers, independent software vendors (ISVs), value add resellers (VARs), and customers to discover new solutions to enhance their Genesys environment.

CallScripter enables the rapid development of flexible and often complex agent scripts without the requirement of IT involvement. The application guides agents through customer interactions using a mechanism of conversational prompts, business logic and 3rd party data sources. Providing agents with a complete picture of the customer and importantly enabling them to guide the interaction to the optimum outcome.

CallScripter established their entry on the Genesys AppFoundry last month. This will enable the Genesys community to learn more about CallScripter services before engaging in a conversation as well as providing a platform for new releases and updates to be announced ahead of the mainstream press.

‘We have many years’ experience working with Genesys and are excited to be taking our partnership to the next level through the AppFoundry. This gateway will facilitate the increased visibility of our solutions for the Genesys community as well as generating new conversations with other solution providers and resellers. CallScripter is looking forward to the new opportunities on the horizon’. Kevin Ellis, Commercial Director for CallScripter.

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CallScripter was developed in 2002 by IPPlus PLC, the AIM London Stock Exchange listed contact centre technology specialists, who are pioneers in the customer contact space industry.
IPPlus PLC incorporates three brands:
CallScripter is a software house producing Customer Interaction Management (CIM) software tools for the contact centre market. Currently installed both within the UK and major contact centres and internationally through multi-channel delivery partners.
IP3 telecom, a network telecommunication business delivering automated telephony through Interactive Voice response (IVR), cloud contact centre solutions and secure payment services (PCI-PAL) PCI-PAL is suite of solutions designed to help run customer contact operations in adherence with the Payment card Industry data Security Standard (PCI DSS).
Ansaback, a 24/7 bureau contact centre operation providing an exemplary, discreet service for discerning clients who wish to overflow and outsource certain calls when required.