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What does good employee experience look like?

November 22nd, 2016

Is EX a flash in the pan, or is it worth taking notice of? Why should we try to understand it and what’s in it for business owners?

Part three: What does good EX look like?

So far in this series we have discussed how the future of work is shaping our working styles and environments and identified what the business benefits of enhancing employee experiences are. We are now going to explore what it is that our employees specifically want from their work life.

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Focus on…Karl Magerum

October 5th, 2016

Name: Karl Margerum

Aka: Saviour of CallScripter

Job title: Developer – Integrations specialist

Time in the company: 11 years

Where did you start: 07/2005

Starting as a general developer in July 2005, Karl moved to more specific integrations as a natural progression when CallScripter began taking on more clients, each with different systems.

Day to day, I work to a monthly bug list of issues and enhancements as well as any new pieces of product development, be it cti provider work, 3rd party integrations or general enhancements to existing features. The best thing about my job is that the product never stands still.

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Interactions 2016

June 23rd, 2016

So Interactions is over for another year. It was, as always an epic event, organised meticulously from start to finish. The slight change of format this year condensed the conference into three days, but this did not mean that it was scaled down. Far from it.

‘The 2016 show had a different agenda to that of the last couple of years.’ said Kevin Ellis, Commercial Director for CallScripter. ‘This year we had more time to arrange meetings with new prospects, potential partners and old Interactive friends. This time was invaluable, and we managed to hold many productive meetings. There was also a concert which was a great success, bringing everyone together for a night of fun, music and socialising.’

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Contingency Planning

July 30th, 2015

What is Contingency Planning and why is it Important?

Contingency planning is a course of action formulated for dealing with a situation that is unexpected. A contingency plan could be a response to a crisis, emergency or change of situation, a ‘Plan B’ if the original plan did not go as anticipated or even planning for holidays and sickness. Circumstances can change rapidly, and a swift response is essential to limit damage or losses to the business.

Where do I start?

Key points to remember when thinking about contingency plans are:

  • Staff can be reluctant to making a Plan B as they have an emotional investment in Plan A, especially if they initially developed it.
  • Plan B should be a properly though out process. If you are planning for it, there is the possibility using it. Therefore is must be feasible.
  • The probability of a crisis occurring can be small, and therefore contingency planning gets side-lined. It is challenging to allow time for contingency planning, but in the long run, it could save your organisation from potentially devastating consequences.

To overcome this, the importance of contingency plans and the reasoning behind having them should be communicated clearly to everyone in the business.

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