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Posts Tagged ‘reporting’

Outsourcing Contact Centre Case Study

July 23rd, 2015

Having identified the niche in the market for a virtual contact centre, this client needed to ensure that the correct systems and software were in place for the company to succeed. Find out how CallScripter assisted this company in fulfilling this need.

The key highlights of this study include:

  • CallScripter hosted service
  • Agent flexibility
  • Data security
  • Real-time and historical reporting

Click on the link below to take a look at our Case Study.

Homeworker case study

Office Response Case Study

July 22nd, 2015

Office Response, based in Bristol, began trading in September 1999 and offers a range of contact centre services. The business has flourished since its inception as a direct result of development and retention of a satisfied client base.

CallScripter was tasked with streamlining Office Response’s contact centre operations while improving the performance and efficiency of their agents. The primary aims of raising service levels and reducing operating costs were imperative.

Office Response Case Study