The Big Question

By Rachael Drouet – Training and Education Manager at CallScripter

The big question can mean many things, depending on who you are, your status or position, or where you are in your life. The tricky big questions:

  • Will you marry me?
  • Why did you lose your job?
  • Will I get better?

As well as the simple, but equally important big questions:

  • What’s for tea?
  • Do I look good in this? (Note: the answer is always yes)
  • Where have you hidden my car keys?
  • What’s that stuck on my trousers?

Hundreds of questions fired from and to us every day. Humans are an inquisitive bunch and our thirst for knowledge never ends. I guess that’s why training is such an interesting job, made even more exciting and challenging by the endless questions our customers ask. So as for me, CallScripter’s Training Manager: What’s my favourite question?

It has to be “We are trying to do this. Nothing else works. Can CallScripter provide an answer?”.

My mind runs into overdrive as the potential solutions are considered, filtered and then assembled into some list. And then it’s my turn to ask even more questions.

  • What do you want to achieve?
  • What systems do you need to integrate with?
  • Will you need to review and quality check the data?

And so it goes on. An informal interview, often conducted at the end of the training module, where the user is starting to think about how they can use the solution to improve their business. We are proud of CallScripter because our customers have played a huge role in developing and shaping the product, so the chances are someone somewhere else has done it before. What can it do?

  • Link to databases
  • Open websites
  • Provide a really (and I mean really) easy simple to use scripting tool – no technical knowledge needed
  • Create scripts that link to other scripts
  • Create scripts that integrate with Computer Telephony (CT) providers
  • Collect, validate and check data

That’s just for starters. If I served up the main course and desserts, I would probably need another 4 or 5 sheets of paper.

I would miss the questions, small or big if our customers stopped asking them. So if you have any big questions, we’d love to hear them. Go on, try us – good or bad, tricky or simple.

Apart from where your car keys are, I honestly have no idea.