UK & Ireland Avaya Dialler User Group 2015

CallScripter’s Roy Holmes attended this year’s UK & Ireland – Avaya Dialler User Group which was held at the excellent central location of Crewe Hall in Cheshire.

The User Group Conference is the only forum in the UK focused entirely on Avaya’s Proactive Customer contact portfolio, where attendees can increase their knowledge and learn about new practices. Presentations were held over two days to present the latest thoughts and product roadmaps covering outbound dialling, along with a session from two OFCOM representatives who attended the group for the first time.  The forum also provided our Senior Sales Executive, Roy Holmes, with a great opportunity meet new contacts and share knowledge about CallScripter.

“The event was an exciting few days spent networking with some of the UK’s Avaya Dialler Users and listening to what they are concerned about in the current climate of OFCOM regulation and restrictions.  The User Group is a great forum for users of Avaya technology to share knowledge and experience so they can get more out of their investment.  Avaya was also present to give a presentation on the future of Proactive Customer Contact and to explain the product roadmap for the next 18 months.  For me, it was a great opportunity to highlight the added value features of the latest version of CallScripter and how we can complement Avaya’s technology by making agents more productive and consistent.”

If you couldn’t make the event and would like to know more about our new branding, our product or up and coming events, drop us a line, and we can fill you in.

About CallScripter CallScripter is the market leading contact centre scripting software solution internationally, designed to maximise contact centre productivity while improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe.

CallScripter is a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, the UK with regional partners worldwide.